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View TestimonialsThe service associated with the use of the assistance request form concerns personal data processing managed by Sarbacane Software, whose contact details are as follows:
Sarbacane Software
3 Avenue Antoine Pinay
ZA des 4 vents
59510 Hem
France
The purpose of the processing is to respond to a request for assistance or support on a problem related to:
· Sending communications
· Functioning of the Software
· The person's subscription
It allows Sarbacane Software to:
· Create a ticket to follow the inquiry of the person who requested our services in an information system in order to follow-up on the exchanges
· Respond to request via one of the following channels:
· email from the ticketing system
· phone contact
The data subject has consented to the processing of his personal data for one or more specific purposes.
· Personal or professional details
· Free text, questions and/or comments
This information is collected from the users of the publicly accessible contact form.
The form provides for the mandatory collection of: title, surname, first name, email address, version of the product/application, operating system, subject of the question, text stating the question or comment to transfer to the support agents. The phone number is optional.
The processing does not provide for automated decision making.
The data processing concerns:
· Natural and legal persons using the form
· People who use the products and services
· The Sarbacane Software staff responsible for taking requests into account
According to their respective needs, the recipients of all or part of the data are:
· Authorized Sarbacane Software staff
Sarbacane Software uses a software solution to administer the exchanges with the people who have submitted the form. This solution, facilitated and maintained by Freshworks Inc., located in the USA, is the recipient of the content of the exchanges (title, first name, surname, email address, telephone number, product version related to the application, operating system used Question Theme, Subject, Text containing the content of the question or comment). Freshworks inc. is a member of the Privacy Shield and the transfer of data is governed by standard contractual clauses established by the European Commission.
Your personal data is kept as long as necessary to fulfill the purposes for which it was collected, without exceeding the period of validity of the use of the software solution published by Freshworks Inc., as well as during the retention period provided for by law, particularly in civil and commercial matters.
Please consult our document describing our technical and organizational security measures.
You can access and obtain a copy of the data concerning you, oppose the processing of it, have it rectified or have it deleted. You also have a right to limit the processing of your data.
Furthermore, Sarbacane Software provides a charter dedicated to the protection of personal data.
The Data Protection Officer (DPO) at Sarbacane Software is your contact for any request to exercise your rights on this treatment.
By email to : dpo@sarbacane.com
By post to:
Attn: Data Protection Officer
Sarbacane Software
3 Avenue Antoine Pinay
ZA des 4 vents
59510 Hem
France