How to manage my email and SMS unsubscribe lists?

The unsubscribe list includes all the email addresses where people have unsubscribed from your email and SMS campaigns.Once listed, these addresses are removed during the analysis of contacts.

For each listed unsubscription, you have the information on:

• email address
• phone number
• the name of the campaign from which the recipient has unsubscribed
• the source indicating how the address was added
• the creation date
• the modification date

Add unsubscribed

To add addresses to your unsubscribe list, click the "Add unsubscription" button and select one of the followning methods: file, manual entry, or copy/paste.

From a file

If you choose to import a file, a new window appears to suggest dragging the file into the window or selecting the file in the folders. For phone numbers, you can format phone numbers without an area code. After choosing your file, you just need to confirm by clicking on the green check mark.

Manual entry

If you choose the import via the manual entry, a new field in the bounce list appears with the fields: email, mobile number

Copy paste

If you choose to copy/paste the addresses, a new window is displayed and you can paste the desired addresses into the bounce list. Accepted separators are “,” “, ” “;” or tab. For phone numbers, you can format phone numbers without an area code. After choosing your file, you just need to confirm by clicking on the green check mark.

Export unsubscribed

You can export all or a selection of email addresses in TXT or Excel file.

Statistics

You can access the statistics of your unsubscribed by clicking on "Statistics". A window appears and you can know the distribution of your registrations according to the domain name.

Empty

You can delete all the addresses that appear in your list of unsubscribers. However, this modification is not recommended. A recipient who has unsubscribed no longer wishes to receive your next campaigns.

Create an unsubscribe list

You can create new lists by clicking on "Create an unsubscription list".

A new window is displayed, you only need to indicate the name of this list and confirm its creation by clicking on the green check mark.

The list is now created, you can import new unsubscribed email addresses, or use this list as an unsubscribe list for a future campaign.

You can manage this new list as the default unsubscription list: add, select, export, and statistics.