The Professional Routing Service uses your credits to route your campaigns via Mailify's servers. As a reminder, a credit is equal to an email of less than 195 Kb (or 200,000 bytes). If you exceed this size, your account will be debited with an additional credit per 195 Kb increment.
Each sending session of your campaigns, including your tests, is presented in the 'Sending History' tab of the 'Campaigns' menu.
Sending sessions, except test sessions, are generally subject to validation by our technical team. This verification ensures that the elements constituting your campaign are properly received, and that the antispam policy and the Sarbacane Software mailing charter.
Your first shipments are manually validated by our services. A campaign submitted for routing after 7pm may not be validated until the next morning. This waiting time outside office hours is gradually fading thanks to an almost automatic validation of your campaigns.
In all cases of rejection, your routing credits are automatically reassigned to your account. For more information about a refusal, please contact the shipping support specifying the email address of your user account.
Bounced addresses are addresses that did not receive the sent message, despite several attempts of the platform. These addresses may be erroneous, closed, or where the message quota is exceeded.
These bounces are visible in the 'Blacklists' menu, and will be filtered and excluded by default for your next campaigns. This list is updated automatically.
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